Sales Policy

Effective Date: February 19, 2025

At PinkTopic, we are committed to providing high-quality luxury jewelry and ensuring a smooth and seamless shopping experience for all our customers. Our Sales Policy outlines the terms and conditions that apply when purchasing from our website. By using our site, you agree to the terms outlined in this policy.

1. Product Availability

  • Product Listings: We make every effort to keep our product listings up to date and accurate. However, due to high demand or other circumstances, some items may be out of stock or unavailable. If this occurs, we will notify you as soon as possible and provide alternatives or offer a refund.
  • Pre-Orders: Certain products may be available for pre-order. In this case, the expected shipping date will be clearly mentioned on the product page. Pre-order items are charged when the order is placed, and shipping will occur once the product becomes available.

2. Pricing

  • Product Pricing: All prices listed on our website are in USD and are subject to change without notice. While we strive to provide accurate pricing information, errors may occasionally occur. If an error is discovered after an order has been placed, we will contact you with the option to cancel or adjust the order.
  • Taxes: Sales tax may be applied to your order based on the applicable tax rate for your shipping address. The tax amount will be calculated at checkout and included in the total cost of your purchase.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also choose to pay via PayPal for a secure and easy transaction.
  • Gift Cards: We accept gift cards for payment, which can be applied at checkout.

All payments must be made in full before an order is processed or shipped. In the event that a payment is declined, your order will not be processed.

4. Order Confirmation and Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please verify that the information is correct.
  • Order Processing: Orders are processed during business hours from Monday to Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day. Please allow up to 1-2 business days for processing and shipping.
  • Backorders: If any item in your order is on backorder, we will notify you with the expected availability date and offer you the option to cancel or modify your order.

5. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard, expedited, and international shipping. Shipping fees will be calculated at checkout based on the delivery address and selected shipping method.
  • Order Tracking: Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment.
  • Delivery Time: Delivery times depend on the shipping method selected and the destination. Domestic orders typically arrive within 3-7 business days, while international shipments may take 7-14 business days or longer, depending on customs procedures.

6. International Orders

  • Customs and Duties: For international orders, customs fees, import taxes, and other duties may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product or shipping cost at checkout.
  • Shipping Restrictions: Some items may have shipping restrictions depending on the country of delivery. Please check with our customer service team for more information on international shipping options.

7. Order Modifications and Cancellations

  • Order Modifications: Once your order has been placed, we strive to process it quickly. However, if you wish to modify your order (change product, shipping address, or payment method), please contact our customer service team immediately. Modifications may not be possible once the order is in the processing stage.
  • Order Cancellations: If you wish to cancel an order, please contact us within 24 hours of placing it. Once an order has been shipped, it can no longer be canceled, and a return or exchange must be processed instead.

8. Gift Cards

  • Purchasing Gift Cards: You may purchase gift cards from PinkTopic in various denominations. Gift cards are sent via email to the recipient, and the value can be used toward any purchase on our website.
  • Gift Card Terms: Gift cards cannot be redeemed for cash and are valid for a period of 1 year from the date of purchase. Lost or stolen gift cards cannot be replaced.

9. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy for information on how we handle returns, refunds, and exchanges. Our policy is designed to ensure that you are completely satisfied with your purchase, and if you are not, we will work to resolve the issue quickly.

10. Security and Privacy

At PinkTopic, we take your privacy seriously. All personal information, including payment details, is processed through secure, encrypted channels. We do not store sensitive payment information on our servers. Please refer to our Privacy Policy for more information on how we protect your personal data.

11. Customer Support

If you have any questions or need assistance with your order, our customer service team is here to help. You can contact us through the following:

PinkTopic
Street: 2689 Waterview Lane, Albuquerque, New Mexico
Phone number: 505-468-6165
Email: info@pinktopic.xyz
Website: https://pinktopic.xyz