Shipping Policy

Effective Date: February 19, 2025

At PinkTopic, we strive to provide fast and reliable shipping services to ensure that your premium jewelry arrives safely and on time. This Shipping Policy outlines the shipping methods, processing times, and shipping rates for all orders placed on our website (https://pinktopic.xyz/).

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed, excluding weekends and holidays.
  • Order Confirmation: Once your order is placed, you will receive an email confirming the details of your purchase. Please review the details for accuracy, and let us know if there are any issues.

2. Shipping Methods and Delivery Times

We offer various shipping options based on your location and the urgency of your order. Delivery times are approximate and may vary depending on the shipping destination and the shipping method selected:

  • Standard Shipping (Domestic):
    • Estimated delivery: 3-7 business days
    • Available for orders within the United States.
  • Expedited Shipping (Domestic):
    • Estimated delivery: 2-3 business days
    • Available for orders within the United States.
  • International Shipping:
    • Estimated delivery: 7-14 business days (may vary depending on the destination and customs processing)
    • We offer international shipping to many countries. International shipping fees will be calculated at checkout based on the destination.

Please note that delivery times may be longer during peak seasons, holidays, or due to customs delays for international orders.

3. Shipping Fees

Shipping fees are calculated based on your location, the weight of your order, and the shipping method selected. You can view the shipping options and associated fees during checkout before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over $150 within the United States.
  • Shipping Rates: For orders under $150, shipping rates will be calculated at checkout.
  • International Shipping Fees: International shipping fees are calculated based on the destination and shipping method selected during checkout.

4. Shipping Restrictions

  • Shipping to P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical address for all deliveries.
  • International Orders: Some countries may have restrictions on certain items. If there are any issues with shipping to your country, our customer service team will contact you to resolve the matter.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to monitor the status of your shipment through the carrier’s website.

Please note that it may take up to 24 hours for tracking information to update after the order has been shipped.

6. Shipping Delays

While we aim to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers, especially during peak seasons, weather disruptions, or customs clearance for international orders. If you experience significant delays, please contact our customer service team, and we will assist you in tracking your order.

7. Lost or Damaged Items

  • Lost Items: If your order is lost during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. If the item cannot be located, we will issue a replacement or refund, depending on the situation.
  • Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving the product. We may require photos of the damaged item and packaging for assessment. Once verified, we will offer a replacement or refund.

8. Customs and Import Duties (International Orders)

For international orders, customs fees, import taxes, and other duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping cost at checkout. Please check with your local customs office for more details on potential fees.

9. Address Accuracy

It is your responsibility to ensure that the shipping address provided at checkout is correct. PinkTopic is not responsible for any delays or issues caused by incorrect or incomplete shipping information. If you notice an error in your shipping address, please contact us immediately.

10. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:

PinkTopic
Street: 2689 Waterview Lane, Albuquerque, New Mexico
Phone number: 505-468-6165
Email: info@pinktopic.xyz
Website: https://pinktopic.xyz